Service Pledge at a Glance

Our MPF schemes have been officially onboarded to the eMPF Platform on 7 May 2025. Please visit Service Pledge for eMPF Platform for more.

Principal MPF Scheme Series 800 & Principal MPF-Smart/Simple Plan

Trustee			Principal Trust Company (Asia) Limited	Principal Trust Company (Asia) Limited	Principal Trust Company (Asia) Limited
MPF Scheme			Principal MPF - Simple Plan	Principal MPF - Smart Plan	Principal MPF Scheme Series 800
Fund Choices
Types and Number of constituent funds	Equity Fund		3	5	6
	Mixed Assets Fund		5	5	6
	Bond Fund		1	2	3
	Guaranteed Fund		0	1	2
	Money Market Fund - MPF Conservative Fund		1	1	1
	Money Market Fund - Other than MPF Conservative Fund		0	1	1
	Total number of funds		10	15	19
Enrolment
Regular Employee	Provision of electronic application tools	Entry via website functions	×	×	×
	Provision of electronic application tools	Others	×	×	×
	Means of submitting application form by employer	By website	✓	✓	✓
		By post / courier	✓	✓	✓
		By fax	✓	✓	✓
		At trustee's designated locations	✓	✓	✓
		Others	By email	By email	By email
	Required time to complete account setup (after the date of receipt of required documents)	Submitted by employer by website ¹⁷	Within 1 working day	Within 1 working day	Within 1 working day
		Submitted by employer by paper form¹⁸	Within 5 working days	Within 5 working days	Within 5 working days
		Submitted by employer by others¹⁷	Within 5 working days (By email)	Within 5 working days (By email)	Within 5 working days (By email)
Self-Employed Person	Provision of electronic application tools	Entry via website functions	×	×	×
	Provision of electronic application tools	Others	×	×	×
	Means of submitting application form	By website	×	×	×
		By post / courier	✓	✓	✓
		By fax	×	×	×
		At trustee's designated locations	✓	✓	✓
		Others	Through intermediary	Through intermediary	Through intermediary
	Required time to complete account setup (after the date of receipt of required documents)	By website¹⁷	×	×	×
		By paper form¹⁸	Within 6 working days	Within 6 working days	Within 8 working days
		By others¹⁷	Within 6 working days (Through intermediary)	Within 6 working days (Through intermediary)	Within 8 working days (Through intermediary)
Personal Account	Provision of electronic application tools	Entry via website functions	×	×	×
	Provision of electronic application tools	Others	×	×	×
	Means of submitting application form	By website	×	×	×
		By post / courier	✓	✓	✓
		By fax	×	×	×
		At trustee's designated locations	✓	✓	✓
		Others	Through intermediary	Through intermediary	Through intermediary
	Required time to complete account setup (after the date of receipt of required documents)	By website¹⁷	×	×	×
		By paper form¹⁸	Within 6 working days	Within 6 working days	Within 8 working days
		By others¹⁷	Within 6 working days (Through intermediary)	Within 6 working days (Through intermediary)	Within 8 working days (Through intermediary)
Tax Deductible Voluntary Contribution Account	Provision of electronic application tools	Entry via website functions	×	×	×
	Provision of electronic application tools	Others	×	×	×
	Means of submitting application form	By website	×	×	×
		By post / courier	×	×	✓
		By fax	×	×	×
		At trustee's designated locations	×	×	✓
		Others	×	×	Through intermediary
	Required time to complete account setup (after the date of receipt of required documents)	By website¹⁷	×	×	×
		By paper form¹⁸	×	×	Within 7 working days
		By others¹⁷	×	×	Within 7 working days (Through intermediary）
Contribution Allocation
Mandatory Contributions and Voluntary Contributions	Provision of electronic contribution tools	Prescribed spreadsheet⁶	✓	✓	✓
		Entry via website functions	✓	✓	✓
		HR software	✓	✓	✓
	Means of contribution data submission	Submission via website functions	✓	✓	✓
		Data file sent via website	✓	✓	✓
		Data file sent via email	✓	✓	✓
		By post / courier	✓	✓	✓
		By fax	✓	✓	✓
		At trustee's designated locations	✓	✓	✓
		Others	×	×	×
	Contribution payment methods	By cheque	✓	✓	✓
		By e-cheque	×	×	×
		By direct debit method (i.e. autopay)	✓	✓	✓
		By direct credit to trustee's bank account	✓	✓	✓
		Others	×	×	×
	Required time to complete (after the date of receipt of required documents)	Employer pays by direct debit method (i.e. autopay)⁷	Within 8 working days	Within 8 working days	Within 8 working days
		Employer pays by direct credit to trustee's bank account⁸	Within 4 working days	Within 4 working days	Within 4 working days
		Employer pays by cheque⁹	Within 4 working days	Within 4 working days	Within 5 working days
Tax Deductible Voluntary Contributions	Contribution amount limit	Maximum limit (HK$)	×	×	×
		Minimum limit (HK$)	×	×	Monthly regular: HK$300
		Minimum limit (HK$)	Ad hoc: HK$3,000
	Provision of electronic contribution tools	Entry via website functions	×	×	×
	Provision of electronic contribution tools	Others	×	×	×
	Means of contribution data submission	Submission via website functions	×	×	×
		By post / courier	×	×	✓
		By fax	×	×	✓
		At trustee's designated locations	×	×	✓
		Others	×	×	By email
	Contribution payment methods	By cheque	×	×	✓
		By e-cheque	×	×	×
		By direct debit method (i.e. autopay)	×	×	✓
		By direct credit to trustee's bank account	×	×	×
		Others	×	×	×
	Required time to complete (after the date of receipt of required documents)	By direct debit method (i.e. autopay)¹⁹	×	×	Within 6 working days
		By direct credit to trustee's bank account ¹⁹	×	×	×
		By cheque¹⁹	×	×	Within 5 working days
		Others¹⁹	×	×	×
Change of Investment Allocation
Change of Investment Allocation of Existing Account Balance	Method of the Change	Rebalancing	×	×	×
	Method of the Change	Fund switching	✓	✓	✓
	Through website	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
		Cut-off time	4:00 p.m.	4:00 p.m.	4:00 p.m.
		Date of fund price for fund dealing ¹	Date of receipt of the completed instruction	Date of receipt of the completed instruction	Date of receipt of the completed instruction
		Required time to complete (after the date of receipt of completed instruction)²	Within 1 working days	Within 1 working days	Within 1 working day
	Through Interactive Voice Response System (IVRS)	Number of free changes (per calendar year / per scheme year)	×	×	Unlimited
		Cut-off time	×	×	4:00 p.m.
		Date of fund price for fund dealing¹	×	×	Date of receipt of the completed instruction
		Required time to complete (after the date of receipt of completed instruction)²	×	×	Within 1 working day
	By post / courier	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
		Date of fund price for fund dealing ¹	Date of receipt of the completed instruction	Date of receipt of the completed instruction	Within 2 working days after the date of receipt of the completed instruction
		Required time to complete (after the date of receipt of completed instruction)³	Within 1 working day	Within 1 working day	Within 2 working days
	By fax	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
		Cut-off time	4:00 p.m.	4:00 p.m.	4:00 p.m.
		Date of fund price for fund dealing¹	Date of receipt of the completed instruction	Date of receipt of the completed instruction	Within 2 working days after the date of receipt of the completed instruction
		Required time to complete (after the date of receipt of completed instruction)²	Within 1 working day	Within 1 working day	Within 2 working days
	Confirmation statement for change of investment allocation		✓	✓	✓
Change of Investment Mandate of Future Contributions	Through website	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
		Cut-off time	4:00 p.m.	4:00 p.m.	4:00 p.m.
		Required time to complete⁴	Date of receipt of the completed instruction	Date of receipt of the completed instruction	Date of receipt of the completed instruction
	Through IVRS	Number of free changes (per calendar year / per scheme year)	×	×	Unlimited
		Cut-off time	×	×	4:00 p.m.
		Required time to complete⁴	×	×	Date of receipt of the completed instruction
	By post /courier	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
	By post /courier	Required time to complete⁵	Within 1 working day after the date of receipt of the completed instruction	Within 1 working day after the date of receipt of the completed instruction	Within 2 working days after the date of receipt of the completed instruction
	By fax	Number of free changes (per calendar year / per scheme year)	Unlimited	Unlimited	Unlimited
		Cut-off time	4:00 p.m.	4:00 p.m.	4:00 p.m.
		Required time to complete⁴	Within 1 working day after the date of receipt of the completed instruction	Within 1 working day after the date of receipt of the completed instruction	Within 2 working days after the date of receipt of the completed instruction
	Confirmation statement for change of investment mandate		✓	✓	✓
Transfer of MPF Benefits
Transfer of MPF Benefits	Employee Choice Arrangement	As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)¹⁰	Within 3 working days	Within 3 working days	Within 4 working days
		As an original trustee, the processing time for redeeming the fund units in member's account¹¹	Within 6 working days	Within 6 working days	Within 6 working days
		As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units ¹²	Within 4 working days	Within 4 working days	Within 4 working days
		As a new trustee, the processing time for transferring MPF benefits in from original scheme¹³	Within 2 working days	Within 2 working days	Within 2 working days
	Transfer arrangement for self-employed person, personal account holder or employee ceasing employment	As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)¹⁰	Within 3 working days	Within 3 working days	Within 4 working days
		As an original trustee, the processing time for redeeming the fund units in member's account¹¹	Within 6 working days	Within 6 working days	Within 6 working days
		As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units ¹²	Within 4 working days	Within 4 working days	Within 4 working days
		As a new trustee, the processing time for transferring MPF benefits in from original scheme¹³	Within 2 working days	Within 2 working days	Within 2 working days
	Transfer arrangement for tax deductible voluntary contribution account holder	As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)¹⁰	×	×	Within 4 working days
		As an original trustee, the processing time for redeeming the fund units in member's account¹¹	×	×	Within 6 working days
		As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units ¹²	×	×	Within 4 working days
		As a new trustee, the processing time for transferring MPF benefits in from original scheme¹³	×	×	Within 2 working days
Withdrawal of MPF Benefits
Withdrawal of MPF Benefits	In a lump sum	The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)¹⁴	Within 7 working days	Within 7 working days	Within 7 working days
	In a lump sum	The processing time for paying the accrued benefits out by trustee after redemption of fund units¹⁵	Within 5 working days	Within 5 working days	Within 5 working days
	By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only)	Number of free withdrawals by instalments offered (per account in a calendar year)	Unlimited	Unlimited	Unlimited
		Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)	×	×	×
		The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)¹⁶	Within 7 working days	Within 7 working days	Within 7 working days
		The processing time for paying the accrued benefits out by trustee after redemption of fund units¹⁵	Within 5 working days	Within 5 working days	Within 5 working days
Customer Services
Member Benefit Statement	Distribution method		By mail / through website	By mail / through website	By mail / through website
	Number of free statement (per calendar year / per scheme year)		Mail : Once	Mail : Once	Mail : Once
			Website : Once	Website : Once	Website : Once
Tax Deductible Voluntary Contributions Summary (applicable to tax deductible voluntary contributions account holder only)	Distribution method		×	×	By mail / through website
Fund Fact Sheet	Distribution method		By mail / through website	By mail / through website	By mail / through website
	Number of free edition (per calendar year / per scheme year)		Mail : Once	Mail : Once	Mail : Once
			Other distribution methods : 4 times	Other distribution methods : 4 times	Other distribution methods : 4 times
Enquiry / Contact	Customer service centre	Business address	30/F, Millennium City 6, 392 Kwun Tong Road, Kwun Tong, Kowloon
	Customer service centre	Business hours	9 a.m. - 6 p.m. Mon to Fri (except public holiday)
	Hotlines	Member hotline phone number	2802-2812 / 2885-8011	2802-2812 / 2885-8011	2827-1233
		Employer hotline phone number	2519-1188	2519-1188	2251-9322
		Service hours	9 a.m. - 7 p.m. Mon to Fri (except public holiday)
		With voice mail service	✓
		Service pledge to reply voice mail messages	Reply within 24 hours (except non-working day)
	IVRS	Phone number	2802-2812	2802-2812	2827-1233
	IVRS	Service hours	24 hours	24 hours	24 hours
	Fax number		2827-1707	2827-1707	2827-1707
	Website		https://www.principal.com.hk
	Other channels		Email
Services Available on Website	Member account balance enquiry	By fund	✓	✓	✓
	Member account balance enquiry	By source of contribution type	✓	✓	✓
	Member current investment mandate enquiry		✓	✓	✓
	Member account gain / loss enquiry		✓	✓	✓
	Member contribution history enquiry and periods available		Latest 36 months contribution records	Latest 36 months contribution records	Latest 3 years contribution records
	Change of member personal data		✓	✓	✓
	Change of employer particulars		×	×	×
	Member e-statement	Member benefit statement	✓	✓	✓
		Fund switching confirmation statement	✓	✓	✓
		Confirmation statement for change of investment mandate	✓	✓	✓
		Transfer-out statement	×	×	×
		Transfer-in confirmation	✓	✓	✓
		Tax Deductible Voluntary Contributions Summary (applicable to tax deductible voluntary contribution account holder only)	×	×	✓
		Others	×	×	×
	Fund price history enquiry and periods available		Since the launch date of the fund	Since the launch date of the fund	Since the launch date of the fund
	Fund performance		✓	✓	✓
	MPF Scheme Brochure available for download		✓	✓	✓
	MPF forms available for download		✓	✓	✓
	Contribution calculator		×	×	×
	Severance Payment / Long Service Payment Calculator		×	×	×
Services Available on IVRS	Member account balance enquiry	By fund	✓	✓	✓
	Member account balance enquiry	By source of contribution type	✓	✓	✓
	Member current investment mandate enquiry		×	×	✓
	Member account gain / loss enquiry		×	×	✓
	Member contribution history enquiry and periods available		Latest contribution	Latest contribution	Since the effective date of the scheme
	Obtain MPF member statements		×	×	✓
	Fund price history enquiry and periods available		Latest fund price	Latest fund price	Latest fund price
	Obtain MPF Scheme Brochure		×	×	×
	Obtain MPF forms		✓	✓	✓
	Access to Customer Service Representative during the service hours of the Hotline		✓	✓	✓
Other Services	Regular seminar to employer / member		✓	✓	✓
	Regular newsletter		✓	✓	✓
	E-alert service	Through email	✓	✓	✓
	E-alert service	Through SMS	✓	✓	✓
	Apps	Member account balance enquiry	×	×	✓
		Member contribution history enquiry	×	×	×
		Fund price history enquiry	×	×	✓
		Member change of investment allocation of existing account balance / change of investment mandate of future contributions	×	×	✓
		Member e-statement	×	×	×
	Tax Deductible Voluntary Contributions		×	×	✓
	Special Voluntary Contributions		✓	✓	✓

Date of fund price means the date on which the fund price is used for fund dealing after the trustee has received the instruction for rebalancing / fund switching. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
Prescribed spreadsheets are developed by trustees with automatic calculation of contribution functions for employers to prepare contribution data.
From the day following the day of receipt of employer's completed Remittance Statement by the trustee's administration centre to the working day on which the trustee has received the contributions from employer's designated bank account and then used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of employer's completed Remittance Statement and the contributions by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and the contributions by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of employer's completed Remittance Statement and cheque by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and cheque by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of member's duly completed election form by the new trustee's administration centre to the working day on which the new trustee has served a copy of the election form on the original trustee (exclusive of the day of receipt of the form by the new trustee). If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day on which the original trustee receives a copy of the duly completed election form and all required supporting documents from the new trustee to the working day on which the original trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the copy of the form and the supporting documents by the original trustee).
From the day following the day on which the original trustee has redeemed the fund units in the member's account to the working day on which the original trustee has transferred the accrued benefits out to the new trustee (exclusive of the day of redemption of fund units by the trustee).
From the day following the day on which the new trustee receives the accrued benefits from the original trustee to the working day on which the new trustee has used the transferred-in benefits to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the accrued benefits by the new trustee).
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee). To facilitate members' comparison, the processing time provided in this field assumes that the claim for payment is made on the ground of attaining the retirement age of 65, early retirement, total incapacity, terminal illness, death, or small balance. The trustee may need more time to process claims under other circumstances. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day on which the trustee has redeemed the fund units in the member's account to the working day on which the trustee has paid the accrued benefits to the claimant (exclusive of the day of redemption of fund units by the trustee).
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee), unless otherwise agreed between the trustee and the claimant. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of applicant's duly completed form and all required supporting documents (before the cut-off time on that day) through the designated means by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of applicant's duly completed form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of the member's tax deductible voluntary contributions through the designated payment channel by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the member's contributions by the trustee).

Principal Central Provident Fund

Service Pledge	Principal-ORSO
Registration Service	Targeted Completion Time
Scheme setup and dispatch Notice of Acceptance (for MPF scheme only)	5 days
Member enrollment and dispatch Membership Certificate	6 days
After-Sale Service	Targeted Completion Time
Contribution allocation (subject to cheque clearance)	4 days
Request for fund transfer of accrued benefits to the Trustee of original scheme	7 days
Change of employer or employee particulars	7 days
Change of employer or employee particulars	5 days
Fund switching	N/A
Change of investment mandate	5 days
Reprint statements	5 days
Change of member salary	5 days
Counter / Hotline Service	Targeted Completion Time
Telephone enquiries	Within 5 rings to attend
Voice message	Within 2 hours to reply
Walk-in enquiries	Within 3 minutes to attend

Remarks: Processing time in terms of business day other than Saturday and upon receipt of completed information.