Special Business Arrangement Under COVID-19

In view of the latest pandemic situation and to minimize the risk of infection for customers and staff, we have made special arrangements for the following services until further notice. We are sorry for any inconvenience that may cause.

Starting from 3 May 2022, the Customer Service Centre counter at 30/F, Millennium City 6, Kwun Tong, will provide service at the following date and time.
Office Hours: Monday to Friday (1pm - 4pm)
Closed on Saturday, Sunday and Public Holidays
We have placed a Collection Box for document and contribution submission.
We recommend all clients and members to submit documents by email as follows:
  • For Principal MPF Scheme Series 800 (“S800”) and Principal Trust Company (Asia) Limited Retirement Scheme: principalmpf@principal.com
  • For Principal MPF – Smart Plan (“Smart Plan”), Principal MPF - Simple Plan (“Simple Plan”) and Principal Central Provident Fund:axa-principalmpf@principal.com

You may submit your instruction via below method:

For S800 members

  1. Online Account (password is required to log in)
  2. Submit Change of Investment Form, please click here to download form, email to principalmpf@principal.com after completion.
  3. Interactive Voice Response System (password is required to log in)
  4. Principal MPF Mobile App, please click here for more details.

For Smart Plan / Simple Plan members

  1. Online Account (password is required to log in) , please click here for more details.
  2. Submit Change of Investment Form, please press the scheme name to download form (Smart plan; Simple plan), email to axa-principalmpf@principal.com after completion.

Method to make contribution payment:

Make payment by Bill Payment Methods:

  1. Online Banking OR ATM (HSBC/ Hang Seng Bank)
  2. Cheque Deposit Machine (CQM) (HSBC only)

Prepare contribution data by following electronic format:

  1. Online Tool: “E-Contribution” (password is required for log-in online account)
  2. Excel file: MPF Calculator
  3. Other data output format generates from payroll system (pre-registration required)
  4. Complete electronic Remittance Statement (Please press the MPF scheme you join to download form:  S800;  Smart Plan / Simple Plan)

For (i), you may directly input contribution data in the online account.  After submitting contribution payment information online , upload the Bill Payment Receipt online or email to principalmpf@principal.com (S800) or axa-principalmpf@principal.com (Smart/Simple plan).

For (ii) or (iii) or (iv), you may upload the Bill Payment Receipt along with the contribution file online or email to principalmpf@principal.com (S800) or axa-principalmpf@principal.com (Smart/Simple plan).

If you have any questions, please contact us via the following channels:

Service hours: 9am to 7pm, Mon – Fri; except public holidays

 

We hope you and your family are staying safe and healthy during this COVID-19 outbreak. Check out our website (https://www.principal.com.hk/) or log in to Principal Retirement Service Centre (https://members.principal.com.hk) for the latest updates.